STUDIO POLICIES
THE STUDIO DOOR LOCKS WHEN CLASS STARTS
GARAGE charges no-show and late cancellation fees to prevent clients from frequently taking up spots that others may be waiting for. This is also designed to keep you accountable to make it to your mat! You may notice this penalty either as a small charge on the card you have on file, or the loss of the class credit as if you had taken the class.
You MUST cancel your reservation by logging into your account portal. We do not accept call, text or social media messages for cancellations.
If you have account-related issues or any billing questions please send us an email.
If you’re running late, the door does lock when class starts and attendance will be set. No late entry. We recommend arriving 10-15 minutes early, especially if it’s your first class. The studio doors open 15 minutes prior to classes. Late entry can be hazardous & is disruptive to the entire room, please respect the clients who arrived on time + the teacher. If you know you’ll be late we recommend cancelling the reservation.
CANCELLATIONS
Plans change, we get it! Please try to cancel your reservation as soon as possible out of courtesy to allow anyone on the waitlist time to sign up! Cancellations are FREE up until SIX (6) HOURS before class start time! Cancellations less than this will automatically incur a fee to your card on file. If you purchased a credit pack, your credit will still be available in your account. Rebooking is still considered a cancellation of the original reservation and policies will apply.
6+ hours before class: Free
Members (Unlimited + Credit Packs): $5 fee — credits will remain in your account until expiration
Drop-In Single Class (Quick Pay): Credit will be refunded and you will be charged a 50% fee. You must repurchase to rebook. We recommend buying a single credit package vs. using quick pay for reduced fees and saved credits!
MISSED CLASSES
If you fail to cancel your reservation before class starts, it is considered a missed class or “no-show” and will result in a fee, possibly up to the cost of the credit. Arriving late, after the doors are locked and class has begun = a missed class. By missing class, you are still taking up a spot that we reserved just for you, & our other clients cannot book. We pay our teachers per reservation, including for no-shows.
If you purchased a credit pack, your class credit will still be available in your account. Always make sure that you’re checked into class & give the teacher at the desk your name! Once attendance is submitted, we are unable to make changes & do not offer refunds on fees or classes unless there are extenuating circumstances or an error on our part. Please send us an email if you have an issue or think you’ve been charged in error!
Members (Unlimited + Credit Packs): $10 fee — credits will remain in your account until expiration
Drop-In Single Class (Quick Pay): Credit will be forfeit. You must repurchase to rebook. We recommend buying a single credit package vs. using quick pay for reduced fees and saved credits!
WAITLIST
Treat the waitlist like a class booking and plan as if you’ll get a spot. Please cancel your waitlist reservation if you can no longer make the intended class time.
• The waitlist moves in order of sign-ups, and you’ll be automatically enrolled in the class and notified.
• The entire waitlist will be notified if a cancellation happens within 12 hours of class start time, and it’s first-come to claim the spot in those instances.
Cancellation and no-show policies apply even if you were automatically added to the class from the waitlist. Again, treat this as a reservation and double check to see if you’ve been added. Ensure your account is set to accept SMS text messages from us, that your email address is correct, & your Garage Hot Pilates app notifications are turned on!
BILLING ISSUES
We recommend keeping a credit card (vs. debit) on file to avoid account suspensions. If an automatic payment or fee does not process due to insufficient funds, your account will be put on pause and you will not be able to book classes until it’s cleared. You can update your billing information through your account portal at anytime. If your payment fails to process after 3 days, your membership contract will automatically be ended (fees may automatically apply, please check your contract!).
If you need a refund, please send us an email to review your request! Please do not file a dispute with the bank — this pauses the charge and we’re unable to help / the charge may not be reversed.
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This page was last updated on July 9, 2026.
Subject to change at our discretion. We will do our due diligence to notify you of any policy changes. By purchasing any class credits or memberships, you agree to these terms. Our full Terms & Conditions and Privacy Policy are linked at the bottom of this page.